Return & Refund Policy
Radiya Fashion House
Website: https://radiyafashion.com
Location: Shop No-287 (3rd Floor) New Super Market, Lane-4 (South), New Market, Dhaka – 1205
Phone: 01897917033, 01897917044
Last Updated: January 2026
Return Policy
We want you to be fully satisfied with your purchase from Radiya Fashion House. If you are not happy with your order, you may request a return under the following conditions:
Return Eligibility
You can request a return if:
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The product is damaged or defective
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The product is incorrect (wrong size, color, or design)
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The product is not as described
Return Timeframe
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Return requests must be made within 3 days of receiving your order.
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The product must be unused, unwashed, and in its original condition with tags and packaging intact.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse or negligence
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Items without original tags or packaging
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Products purchased during clearance or discount sales (unless defective)
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Customized or altered products
Return Process
To initiate a return:
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Contact our customer support at 01897917033 or 01897917044 within 3 days of delivery.
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Provide your order number and reason for return.
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Our team will guide you through the return process.
Refund Policy
Once we receive and inspect the returned item:
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If approved, your refund will be processed within 7–10 business days.
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Refunds will be issued via the original payment method or store credit (as applicable).
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Shipping charges are non-refundable unless the return is due to our mistake.
Exchange Policy
If you prefer an exchange instead of a refund:
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Exchanges are subject to product availability.
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You may exchange for the same product or another product of equal value.
Return Shipping
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If the return is due to our error (wrong or defective product), we will cover the return shipping cost.
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If the return is due to customer preference, the return shipping cost will be borne by the customer.
Cancellation Policy
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Orders can be cancelled before shipment by contacting customer support.
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Once shipped, cancellation is not possible.
Contact Us
For any return or refund related questions, please contact:
Radiya Fashion House
Shop No-287 (3rd Floor)
New Super Market, Lane-4 (South)
New Market, Dhaka – 1205
📞 01897917033, 01897917044
🌐 https://radiyafashion.com